Shipping & Returns

Last updated: August 1, 2026

This page describes the shipping and return policies that apply to products sold and shipped directly by Allscented (“Direct Products”).

Important note on third-party products: Our Site also offers third-party products (affiliate products) that are fulfilled and shipped by our affiliated partners and third-party sellers. For any third-party product, the shipping, delivery time, return, exchange, and refund policies of the respective third-party seller apply. Please refer to the product page and the third-party seller’s own policies for details.

The policies below apply only to Direct Products sold and shipped by Allscented.

Shipping Policy

Shipping Destinations

We currently ship to the continental United States (the lower 48 states). We do not ship to Alaska, Hawaii, or Puerto Rico at this time.

Shipping Rates

• Free shipping on all orders over $79 USD.
• Orders under $79 USD are charged a flat rate of $10 USD for standard shipping.

Processing Time

All orders are processed and dispatched within 3–7 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our products are shipped from our fulfillment center in China. Once dispatched, delivery typically takes 15–30 business days depending on your location and customs processing. Please allow additional time during peak seasons (e.g., holiday periods).

Order Tracking

Once your order has been dispatched, a tracking number will be provided via email. Please allow up to 48 hours for the tracking information to update after dispatch.

Address Accuracy

Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment (additional shipping fees may apply) or issue a refund for the product amount (excluding shipping fees).

Customs, Duties, and Taxes

You are responsible for any customs duties, import taxes, or other fees imposed by your country or region upon delivery. Allscented is not responsible for delays caused by customs processing.

Return & Refund Policy

Return Window

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be:

• In its original, unused condition (unopened and unsealed, with no signs of use or damage).
• Returned in its original packaging, including all accessories, inserts, and tags.

How to Request a Return

To initiate a return, please contact us at info@allscented.com with your order number and the reason for the return. Our team will provide you with the return instructions and, where applicable, the return shipping address.

Return Shipping Costs

• If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping cost.
• For all other returns (e.g., change of mind), the customer is responsible for the return shipping cost. The return shipping fee is non-refundable.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Products purchased during promotional or clearance sales.
• Gift cards.
• Products that show signs of use, damage, or opened seals.
• Items returned after the 7-day return window.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. Please note: The original shipping fee is non-refundable unless the return is due to our error. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you received a defective or damaged product, we will gladly replace it at no additional cost. Please contact us at info@allscented.com within 7 days of delivery with photos of the damaged or defective item, and we will arrange a replacement or refund.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the item. We will review the case and provide a replacement or a full refund, including the shipping cost, as applicable.

Contact Us

If you have any questions about our shipping or return policies, please contact us at:

Allscented International Limited
Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR
Email: info@allscented.com
Tel: +852 46090901